Refund and Return Policy

Welcome to Valentine's - Baby And Kids! We are dedicated to providing every family with safe, soft, and high-quality baby clothing, swaddles, feeding accessories, plush toys, and various daily baby essentials. To ensure a worry-free shopping experience, please carefully read our official return, exchange, and refund policy outlined below.

1. Eligible Items For Return And Exchange

We accept return and exchange requests for eligible items under the following circumstances:

- The received item shows obvious damage, stains, or manufacturing defects.

- A shipping error occurred due to our mistake (incorrect product model or size).

- Product accessories are missing, or a complete maternity/baby product set is incomplete.

- The item has quality issues that hinder its normal use.

2. Return And Exchange Conditions

All items submitted for return or exchange must meet the following requirements:

- The item must be unused, unwashed, and unaltered in any way.

- The original packaging, labels, hangtags, and accessories must remain intact and undamaged.

- The item must not show signs of human-induced damage.

3. Non Returnable Items

We do not accept returns on items that have been worn, washed, damaged due to personal use or items that do not have their original packaging and tags.

4. Return And Exchange Timeframe

All return and exchange requests must be submitted within 30 calendar days from the date you receive your order. Requests submitted after this period will not be accepted.

5. Return Process

1. Please contact our customer service team to submit a return request and explain the reason for the return.

2. Await our official approval of your return request and receive further return instructions.

3. Please pack the item securely, including all original packaging.

4. Ship the package to our designated return address: 3820 Piedmont Avenue, Oakland, California 94611, United States.

5. Once the package has been shipped, please provide us with the return tracking number for verification purposes.

6. Exchange Process

1. Contact our customer service team to request an exchange, specifying the style, size, or color you wish to exchange for.

2. Please wait for our team to review and confirm your request.

3. Ship the original item-provided they meet our return eligibility criteria-to our designated return address.

4. Once we have received and inspected the returned item, we will arrange for a replacement to be shipped to you as soon as possible.

7. Refund Process

Once we have received and inspected your returned product and confirmed that they meet our return standards, we will process your refund within 1-3 business days.

All refunds will be credited back to your original payment account.

Funds typically take 3-5 business days to appear in your account. Please note that actual processing times may vary and could be delayed depending on the specific processing rules of your bank or the policies of your card issuer; such delays are beyond our control.

8. Return And Exchange Shipping Costs

- If the return or exchange is due to an error on our part (e.g., damaged goods, incorrect items shipped, quality defects), we will cover the return shipping costs.

- If a customer requests a return or exchange for personal reasons (e.g., simply disliking the item, incorrect sizing, no longer needing the item, etc.), the buyer is responsible for covering all associated shipping costs.

- We do not reimburse shipping costs for items returned without prior authorization.

9. Order Cancellation

If you wish to cancel an order before it has been shipped, please contact us immediately. We will not charge any additional processing fees and will issue a full refund. Once an item has been shipped, the order cannot be cancelled; in such cases, you must follow our standard Return and Refund Policy to complete the process.